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It’s a pleasure to see you again.

How can we help you?

We're here to simplify your experience. While we're just a phone call away, please note that we may experience high call volumes. For your convenience, we recommend utilizing our patient portal for seamless communication. From appointment scheduling to billing inquiries, our team is readily available to assist you. Additionally, stay tuned for upcoming enhancements, including text capabilities and enhanced scheduling options, as we continuously strive to improve and expand our support for you.
Access Patient Portal

Appointment Scheduling

Scheduling

If you're looking to schedule an appointment with your
provider, utilizing the patient portal is the easiest and
quickest method. Once you've submitted your request,
our team will promptly contact you within XX hours to
assist further.

Rescheduling

If you need to reschedule an appointment with you provider, utilizing the patient portal is the quickest method. Once your request is submitted, our team will reach out to you within 24 hours. As we carefully plan each day’s schedule, we encourage adherence to appointments whenever possible. 

Scheduling Policy

We understand that unexpected situations can arise, and we’re committed to supporting clients though them. We kindly require a minimum of 48 hours’ notice to reschedule an appointment. Please note that a cancelation free will apply for change made without 48 hours notice. We appreciate your understanding and cooperation in ensuring the best possible care for everyone.

How to Request a refill

Contact Your Home Pharmacy

  • Call your pharmacy and request a refill first. They may have one on file If they do not have a refill on file, follow to step 2.

Contact Your Provider Through Our Client Portal

  • After contacting the pharmacy, log into the patient portal. Click on 'Messages'. Send your provider a message with your request.

We’ll Fax Your Refill to the Pharmacy

  • Once your refill is approved by your provider, you will receive a notification in our portal. Your pharmacy will have a wait time to fill your prescription. It never hurts to call them and confirm when it will be ready to pick up.
*IF REQUIRED

Schedule A Check-In Appointment

  • We may need to check-in with you before issuing your refill. Our care team will reach out if this is needed to assist you in booking an appointment.
  • Medications classified as controlled substances are subject to state and federal regulations including the Utah Controlled Substances Act. 
     
  • Refills for controlled substances require a patient visit with the prescriber within the past six months and an in-person visit within the past year. 

  • Early refills for controlled substances may be granted at provider discretion and will require a reason for early fill. You may be asked to provide further documentation. Pharmacists may still decline early refills despite provider approvals.  

  • Schedule II Substances (Stimulants) may only be prescribed for a one-month supply with no refills. A provider may prescribe up to three, one-month prescriptions for the same medication at a time which will each be post-dated with a future fill date and held at the pharmacy. These prescriptions must be filled within 30 days of issuance/fill-by date.  

  • Schedule III or IV Substances (Ex: Benzodiazepines, Opiates) may be prescribed a one-month supply with up to five refills. Prescription must be filled within six months of issuance.  

Virtual Care/Telehealth

Where do I find my link?

Please visit your clinics location page. On this page, you can conveniently find your providers unique doxy link, providing you access to your virtual appointment.

Billing QUestions?

We understand billing can be confusing and we are here to help.

Contact Billing:

Whether you have inquiries about your account, payments, charges, or any other billing-related questions, our dedicated billing team is here to provide you with the support and assistance you need. Reach out to us, and we'll ensure that your concerns are addressed promptly and thoroughly within 24 hours.

Make a Payment:

To conveniently make a one-time payment on your account, simply access the patient portal and follow the provided instructions. Ensure you have your statement available when signing in. If you encounter any difficulties or have questions, please don't hesitate to reach out to our team for assistance.

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Questions?
Call us toll-free 1-833-NUMINUS (686-4687)
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